Claiming JobSeeker Payment (JSP) 001-19051501

This document describes how a person can declare JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers need to claim as quickly as possible online via the Services Australia website.

To receive JSP an individual must:

– be of certifying age for JSP
– satisfy Australian house requirements for JSP
– be jobless, and
– searching for work and willing to participate in activities that increase their possibilities of discovering a task, or
– not able to work, study or try to find work due to medical condition, health problem or injury, or
– employed or studying full-time and are unable to carry out these due to a medical condition, employment disease or injury and employment have a task or study to return to

If the customer has actually suggested they are not able to work due to a short-term inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients claiming JSP

A DSP client whose payments have been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours weekly, and
– their earnings falls listed below the JSP earnings test cut-off

For example, employment a self-employed DSP customer is still working 30 hours per week, however their earnings has reduced. See Rates and Thresholds.

In all cases, check if the consumer is qualified to have their DSP restored before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they end up being qualified they must supply their bank account balances, evidence of earnings and employment separation details.

Customers can start an early claim online. They will be able to complete Your personal information, Your situations and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer concerns to address in the online claim.

Customers can not finish Review and Confirm, Next steps or employment send the claim online till within 14 days of being qualified for JSP. They will get a reminder notice 2 week before the eligibility date.

An apprehended individual may lodge a claim up to 3 weeks before release from jail. These claims are not considered early claims as the consumer is certified however not payable when they declare.

Customers moving from a current income assistance payment can lodge an early claim approximately 28 days before the date of certification.

Online claims

Customers need to produce a myGov account and link their Centrelink online account to it.

Once the consumer has actually connected their Centrelink online account to myGov, to start an online claim for JSP they must:

– check in to myGov and gain access to their linked Centrelink online account
– ensure their personal information are proper. From the menu, select the My details > Personal and contact details > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. For employment additional information, see Claiming JSP online table in the Self-managed tab

Customers declaring or transferring to JSP will see a reduced question set as part of their online claim if they are:

– currently in invoice of an earnings support payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a task exists to the client on their Centrelink online account homepage up to 28 days prior to losing credentials for their existing payment.

The task will permit the consumer to undertake a streamlined claim procedure to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for customers deemed not able or unsuitable to complete an online claim or candidates. ACC should also be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC indicates:

– the customer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can help a client begin a claim which can then be completed by the consumer in their Centrelink online account

Remote customers

If the consumer lives in a remote location and generally uses a representative, Remote Service Centre, or phone to do service and is unable or employment inappropriate to complete an online claim, the consumer should be moved to the Remote Claims (RCP) to start their ACC.

The Remote Claims Processing (RCP) team provides specialised remote service for recognized remote consumers.

The consumer must have:

– the remote indication showing on the Customer Overview, or
– a domestic address in a remote area

To check the address is in a remote location:

– browse the town name in Office Locator
– see the Towns Result List
– view the Remoteness column

Customers with candidate plans

Correspondence nominees can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to declare JSP on behalf of their principal, use an online claim initially. If they decrease the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.

If a candidate is claiming on behalf of an individual, motivate the nominee to assist the person claim JSP using the person’s Centrelink online account. If the nominee is not able or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some situations, it might not be affordable for a customer to complete all Required jobs prior to sending their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Transferring to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually paused all Moving to an Area of Lower Employment Prospects (MALEP) evaluations.

If the consumer has moved address within the previous 26 weeks, Services Australia must determine if they have actually decreased their employment prospects by moving to a new place.

If this is the case, the Service Officer should examine a possible MALEP employment related exclusion period.

Unemployed due to a voluntary act or misconduct

If the consumer has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have occurred.

Do not produce compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is gotten to recognize a non-compliance event has taken place.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most task applicants undergo RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job candidates who are qualified for a referral to a Labor force Australia or other professional provider, will have an initial consultation booked during the Participation Interview. Attending this very first provider appointment is called the job hunter’s RapidConnect requirement.

In most cases, meeting RapidConnect requirements will figure out the start date of the task seeker’s earnings assistance payment. Note: this is subject to job candidates fulfilling any waiting periods and credentials requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer new task hunters to the Workforce Australia online employment service. This excludes task applicants living in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have actually been getting an income support payment or allowance for 9 or more continuous months might be entitled to a greater rate of payment. The system will instantly calculate this and apply the appropriate rate for qualified consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might present to consumers throughout their online claim. Employer details, name and ABN, will exist to the customer if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to verify the employer within the claim. If a consumer verifies the company, as soon as on payment, STP pre-filled income will be presented to the consumer when they report. If the consumer does not verify the company, as soon as on payment, the STP company may present to the customer once again when they report.