How to Claim

We’ll assist you through the claim procedure.

This guide will ask you a question and based upon your response reveal you another question or result.

Before you begin, examine if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You might require to supply supporting documents to progress your claim.

We’ll let you understand the result of your claim. We’ll send a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you believe we’ve made an error you can ask us to review our choice.

We can assist if you remain in financial hardship or need special help while we process your claim.

4: Are you declaring JobSeeker Payment on your own?

5: employment Do you have a Nominee plan in place?

To declare on someone else’s behalf you need to be authorised.

The person you’re claiming for must nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate plan

You require to have an arrangement in place to claim on someone else’s behalf.

The person you’re claiming for will need to start the procedure. Check out how to include a Candidate plan utilizing your online account.

7: Do you wish to claim online?

The simplest way is to declare online.

8: employment You can claim over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You do not need to go to a service centre to make a claim. If you’re feeling weak, or require to isolate yourself in the house, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To claim a payment you need a myGov account connected to Centrelink. If you don’t have a myGov account, it’s simple to produce one.

To link Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you need Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to link to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service find Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Get Started.
7. Select Request JobSeeker Payment then follow the prompts to complete your claim.

13: Create a myGov account and prove who you are to link to Centrelink

To claim a payment you require a Centrelink online account linked to myGov. If you do not have a myGov account, it’s easy to produce one.

Follow these steps.

1. Go to myGov and select Create an account.
2. Read the Terms of usage. If you consent to the terms, choose I agree.
3. Enter your e-mail address, then validate this address utilizing a code we email to you. Your myGov account must use a distinct e-mail address. You can’t utilize the very same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you’ll get a code sent to it each time you check in to your myGov account.
5. Create a password and 3 secret concerns and get in responses.
6. You have actually developed your myGov account, choose Continue to myGov.

After you prove who you are through myGov by getting in some details about you, you’ll get a CRN. We’ll examine if you already have a CRN or employment create one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, select Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the triggers to enter your identity details.
4. Enter details from your Medicare card.
5. Enter some individual details and we’ll inspect them versus our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll require identity information from among these documents: – present Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll also require identity information from one of these files:

– Australian driver licence
– ImmiCard issued by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can send your claim, you’ll require to check out a service centre to finish our identity requirements. You’ll require to provide us an acceptable picture identity document in addition to any other files we may request for.

If you can’t show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you produce your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You require to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Check in to myGov and prove who you are to link Centrelink

To declare a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity provider that supplies the strong level Digital Identity required for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll need to enter your individual information, details from your identity files and confirm your picture.

Discover how to establish the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these steps to link Centrelink and show your identity.

1. Check in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your approval to share your information with Centrelink.
4. Select No to Do you have or understand employment your CRN?
5. Select Get going in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to declare after connecting Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can use online.

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Start.
4. Select Request JobSeeker Payment then follow the prompts to finish your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, employment you can use online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Get begun.
4. Select Get and follow the triggers to complete your claim.

We’ll tell you if you need to do anything else to finish your claim. We might ask you submit supporting files to submit your claim.

You can finish these steps up to 13 weeks before your circumstances alter. You can then submit your claim 2 week before your situations change. We’ll contact you to remind you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to claim

To declare a payment you need a Centrelink online account linked to myGov. When you have a CRN we can produce a Centrelink online represent you and link it to your myGov.

Follow these actions:

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Select I have a CRN and employment follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Begin.
7. Select Request JobSeeker Payment and follow the triggers to finish your claim.

We’ll inform you if you need to do anything else to finish your claim. We might ask you for supporting files to send your claim.

22: After you claim by phone

We’ll call you if we need more information.

We’ll send you a letter to let you understand your claim outcome. If your claim achieves success, we’ll let you know:

– when you’ll get your very first payment
– just how much you’ll get.

23: After you declare online

After you send your claim online, you’ll get an invoice telling you:

– the ID number of your claim
– the date we approximate your claim will be complete.

If your Centrelink online account is linked to myGov, indication in now to track your claim online.

Sign in to myGov

You can likewise use the Express Plus Centrelink mobile app.

If you don’t agree with our choice call us on the Centrelink Employment Services line. If you still don’t agree, you can ask us to evaluate our decision.

To do your company with us, produce a myGov account and link it to Centrelink.

You need to prove your identity before you claim a payment or service.

When you claim a payment or employment service, we’ll ask you for some files to support your claim.

If you or your partner quit working, or change from full time to casual work we’ll require an Employment Separation Certificate from you in some scenarios.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, upgrade your information and get payments for you.